Support

Open Settings → scroll to the bottom → "Delete account". You'll be asked to type your username to confirm. Your reviews, journal, lists, uploads, and profile are removed within 30 days. If you've forgotten the password, email us and we'll handle it.

On the sign-in screen, click "Forgot password" and enter the email you signed up with. You'll receive a reset link within a few minutes (check spam if it doesn't show up).

Settings → Premium → "Manage subscription" opens the Stripe billing portal where you can cancel any time. Your premium features remain active until the end of the current billing period.

That's been fixed. On your next sign-in, the system automatically removes any watchlist entries that are also in your logged films. If you still see duplicates after refreshing, email us with your username and we'll clear them.

Try signing out and back in — this triggers a fresh sync from our servers. If data is still missing, email support@thefilmreality.com with the device and browser you're using.

Posters come from TMDB. If a title is brand new or matched against an older alias, the lookup might miss. You can edit the entry and try a different title spelling, or report it and we'll look into matching.

On the offending review, comment, or profile, use the "..." menu and choose Report. Or email reports@thefilmreality.com directly. We review reports within 24 hours.

See our Privacy Policy for the full breakdown. Short version: email, profile info, what you log/rate/review, and basic technical telemetry (IP, browser) for keeping the service running.

The web app works great on mobile — tap Share in Safari → "Add to Home Screen" and you'll get an icon that launches like a native app. A real App Store release is in the works.